Extra Space Storage - 7578 - Charlotte - 10th St

Beyonce

I had a great experience with the managers at this storage facility. They were extremely helpful. They took the time to explain a specific situation clearly and worked with me to resolve the issue quickly. I really appreciated their honesty, professionalism, and how fast they helped fix everything. Great customer service like that goes a long way!

Jennifer Moxley

A unit booked before I signed the lease so I accidentally booked two units online. Tia called me back immediately and fixed everything, she helped me switch out the key lock for a combination lock and get everything set up. It was nice to speak with someone who was attentive, knew how to solve problems, and worked quickly to get me on track (all while she was working on a holiday). Thank you Tia.

Moniq Minks

Tia was so amazing and helpful with providing quotes! I’ve never had such an informative straight forward conversation that would help me in the long run. I will be renting from extra storage soon! Thanks Tia!

Zackerman Heard

I had an excellent experience thanks to Bianca’s outstanding customer service. She was professional, friendly, and went above and beyond to make sure all of my questions were answered. It’s rare to come across someone who is both knowledgeable and genuinely cares about helping customers. Bianca made the whole process smooth and stress-free—I really appreciate her dedication and positive attitude!

Olivia Ingram

February 26, 2026

Never can access the office employees. My key won’t work to my unit and I gave the office a call they ensured me there’s nothing wrong. It’s been defective for a while now. I come to access my unit today and key still does not work. And on top of that there is no one in the office. It’s beyond frustrating to not be able to access your things especially when you take time off to come to the storage unit.