Public Storage - Raleigh - 6441 Westgate Road

Gloria Hughes

Very Nice Customer Service . Great help getting my app Set up and back on track with payments... I enjoy 😉 Renting from this Property .

Noah Ash

August 16, 2025

I'd leave 0 stars if possible. Terrible rent gouging location. Started out paying $77 for a 5x15. Jacked my rent up to $280 before I couldn't stand it anymore. The 5x15 I just vacated is now listed as $117; less than 50% of what I was paying when I moved out. There's no one on site to discuss this with it's a "Kiosk" location which means you better hope the kiosk is working. Take your business up the street to Cardinal; get 2x the climate controlled storage for 1/2 of what you'd pay here.

Andy Lunique

I had an amazing customer service experience over the phone with Frances! I was having trouble processing my payment through the app and was getting frustrated, she was incredibly patient, knowledgeable, and kind. She walked me through the steps, troubleshooting the issue with me. Unfortunately, my bank then gave me an issue. She let me know how I would be able to make a cash payment so my payment wouldn't be delayed while I waited for the bank to unfreeze my account and have to pay the late fees. What really stood out was her willingness to go the extra mile, making sure I fully understood the solution and that my account was in good standing before ending the call. Given past experiences with other companies where phone support felt rushed or unhelpful, it was refreshing! I truly appreciate the top-notch service and will continue to recommend this location to others.

Dianca M

This facility is amazing, Very helpful, friendly, and nice staff. Wonderful people to do business with, I rent storage units in multiple states and this facility ranks one of the best! Thank you for great customer service.

Aaron

The Customer Service is excellent. Frances is wonderful. She made sure I was taken care of. If you coordinate with her, you'll be all set with no issues. Also, the property is very well maintained.