CubeSmart Self Storage - Columbus - 3344 Morse Rd

Our unit was broken in to while we were out of the country. Site management could not or would not communicate via email and photos. We had to wait until we returned to the US almost two months later to review the condition of our belongings and to try to catalogue what we'd lost. BTW, the value of what we lost was well in excess of the basic $2K of insurance offered. Site management customer service was cold, impersonal and lacking in empathy. We asked for some consideration on the two months of rent for our violated belongings. And we were told simply, "No". Not even making a pretense of going to bat with Corporate on our behalf. The site manager could not be bothered. I believe the facility's "No Contact" method of renting - specifically, of leaving a cylinder lock is a vacant unit - helped the thieves carry on their effort to steal all of our belongings over a course of several weeks. So, we are leaving due to 1.) Poor site security; 2.) Disinterested site management with poor customer service skills; and 3.) A corporate rental policy that allows access to units without having renters identifiable to management.

I found CubeSmart on-line and was told that someone would contact me within 24 hours. Thelma called me back within the hour and I must say she was knowledgeable and let me know everything that I would need to bring to complete the paperwork. The process was seamless. The only reason the signing took longer is because I felt like I was talking to a friend. Iﾃ｢竄ｬ邃｢m very happy I chose CubeSmart and would definitely recommend to family and friends. Thanks Thelma

First off Thelma is a wonderful person. And finding someone that is a sweet as she is in a customer service position is rare. Next the grounds and the facility are super clean. I have recommended this facility already to others. I can not speak for all of your locations but this one is a super!