Update Nov 5, 2025, A+ Storage is refusing to send in information to the insurance Company to resolve this issue. Terrible Terrible Business and SHADY! Management and ownership here is Terrible. RUN as fast as you can!
I post a question after the response below. How does completely dry you know that the insulation didn’t fail? You can’t even see up to the insulation through those tiny holes unless you caused more damage to the unit and ripped the white cover down. Which I know Andrea did not do, as I went into the unit days later after she “inspected it”. That’s what’s most upsetting about this entire situation, the amount of lies being feed.
I have decided to come on and leave a 1 star review, after the area manager has been dodging my calls. I rented a storage unit and 2 parking spaces from A+ Storsge, well shortly after moving in someone backed into my unit damaging the roof and door. At the time I couldn’t even open the door. This happened sometime over the evening hours. Took them till 10am to contact me to let me know, I was told it would quickly be fixed, or at least so I could use it. June 1st I was told parts were in to repair the unit c and once the construction crew was done on Sylvania, we are now October 2nd and it’s still not repaired, mind you I’ve been paying full price every month for the unit, with no discount offered. So last month after being told rates were going up I decided to move out. Last weekend September 27th, we went to clean out the unit. At this time we went to love a pallet of salt bags all sealed, brand new, far back corner of the unit, away from the moister, well every bag got wet, and now hard as a rock. How? Because the roof now leaks due to the accident, and non repairs. I immediately reported this. Now managment is now dodging me after playing phone tag all week, and being told Andrea area manager would’ve available all day. I called 10am, and again at 650pm today to Oct 3rd with no response. She knows she needed to call me, left me a voice mail telling me she wanted to get this resolved and to call her today, at this point o am frustrated, angry, annoyed, irritated, oh an to make a bigger slap in the face, I got an email saying my bill is past due. After they know I’m moving out.
Update: After talking to Andrea the local area manager and her feeding me the biggest lines of excuses and lies I’ve ever heard. They have refused to do anything for me. And apparently I was not allowed to be upset that the unit was not fixed and claimed that only certain companies nation wide to repair the units, because no local companies offer the material and services lol, and apparently said building materials turn colors when wet, or the insulation expands when wet, which there is no insulation in their ceiling I could see into the ceiling. . Lies lies lies! So I had to file with the insurance company I paid for this entire time to make this right since Jeff S. owner of Maumee Storage Development LLC located right in Sylvania Ohio, doesn’t care about his clients just how much money they spend with them.
If I could give this place zero stars I would. This place is extremely disorganized, no one knows what they are doing, employees go out to do rounds and walk around on their cell phones, another leaves the front door unlocked while doing rounds x the claims she’s very through. Pictured below is from March 21, 2025, it’s now Oct 3, 2025.
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