Public Storage - Oklahoma City - 15100 S Western Ave Ste 200

Viktor Biiun

August 29, 2025

I won a storage auction here on Friday 08-22, but the facility told me nobody would be there that day. We agreed to meet on Saturday around noon. Due to family circumstances I was delayed and arrived at 12:50. I tried to call while driving to let them know, but no one answered. When I got there, nobody was on site, and after waiting 10 minutes and calling several times without response, I had to leave. Unreliable access and poor communication — I wasted my time and still lost the unit. I have experience with many auctions and I always fulfill my obligations, this is the first time I have encountered such access problems.

Debra K

April 22, 2025

**I would give them negative stars, if I could** I strongly advise against using Public Storage. My experience has been a complete nightmare, primarily due to their underhanded business practices. They consistently implement multiple price increases per year, and they also tack on various, seemingly arbitrary, additional fees. These increases are never clearly communicated; you'll often find them buried in your bill or discover them when your payment is suddenly higher. It feels like a constant bait-and-switch. To make matters worse, reaching the staff at my location is incredibly difficult. They seldom answer the phone, and I've had to call numerous times to get through. It's ironic, because if you're even a few days late on your rent (in my case, a mere four days), they will contact you immediately and relentlessly. The combination of unpredictable and frequent price hikes, the unclear fee structure, and the poor customer service makes Public Storage a storage facility to avoid at all costs. I am actively looking to move my belongings to a different facility. Do yourself a favor and look elsewhere. You will regret choosing Public Storage.

Tracy Groves

August 6, 2025

If I could give 0 stars I would. I've been storing items for at least 20 years, since way before Public Storage, at least 2005. My rent started at $99, it is now up to $322. No reasons why, goes up every 3 months or so since Public took over. Always paid rent on time, but they are scammers. Used to have very friendly people who were consistently present at the office. Now you'll be lucky if you can get manager to be there when you have the Kiosk call them during the time they said they would be present, but they won't let you in the office, they said the door doesn't open, never has, which I know to be a lie, I've been inside the office plenty of times when the unit was owned and managed by actual human beings. Don't let the low online prices tempt you. If you actually do speak with the never there manager in person, she'll put on a ficade, they are not any help and couldn't care less what your problem is, as long as you're not bothering her during business hours.

405 Junk

I had a great experience with Public Storage! The facility was clean, well-maintained, and secure, which gave me peace of mind knowing my belongings were in good hands. The staff was friendly and professional, making the check-in process quick and easy. The pricing was also reasonable compared to other storage options in the area. I appreciated the convenient hours and the ability to access my unit whenever I needed. Overall, I highly recommend Public Storage for anyone looking for a reliable and hassle-free storage solution.

Mary

I called to inquire about availability and prices. Spoke with Jen. Very knowledgeable and extremely helpful and friendly!