10 Federal Storage - Airport Pkwy

Unit was clean and ready to move in, nice to have security on site and all codes worked the first time.

A new management company took over in 2020, and since that time, a new rate increase occurs every ~ six months- the average increase is ~20%, with a cumulative increase of 49% over a span of 16 months. The storage units rent has never been late, nor has there been any complaints from us, the customer. Neither facilities nor customer service has improved (in fact, customer service now has waiting times on hold), nor can management detail the reason for the increase; I can only assume that since they have customers hostage, during the profit handsomely. I would not recommend this facility nor any facility managed by 10 Federal Storage, LLC its partners and affiliates. 

beware that making a payment to this facility will take you hours, days. 19th call in que is not uncommon with over 2 hour hold times. If you try to set up account to pay online you will encounter an error. customer service is non existent unless of course you need to reserve a unit than you can speak to someone right away however that person can not take your payment and can only give you a phone to call please think twice before booking