Public Storage - Austin - 5220 W Highway 290

This is my first time using a storage company. My experience has been fine so far but it hasn't been a month yet. The things that stood out to me that i like is the manager of the storage facility had my best interest in mind when he showed me another unit than the one i reserved and i was very pleased. I liked the tour he gave me with instructions. What i didn't like was the amount of phone calls i got after i made the online reservation even after i informed him each time i was moving from another state and would not know the exact time of day I'd be there. I also didn't like being told insurance is a requirement after we were half way into finishing up. I also do not like the projection of prices going up. Overall i give it 4 stars because it's not perfect but it's not horrible.

I love the how easy and accessible it is to store your belongings and how clean it is and secure not to say the least the manager was very pleasant

I got a phone call on Sunday morning (May 3) from the storage that I have a contract with. The caller was telling me that I owe you a late fee despite having only using the storage for 5 days. I told her I didn't know what she was referring to, because I had a contract on Apr 28 and I paid in full and had a receipt. Then she told me she didn't know what was going on and told me that I still may face charges of the pro-rated rental fee. I told her I would be out of the storage before one month contract expires, and I already told the guy on the contract day. But she didn't seem to care and told me that contact the guy on Tuesday (5/5). Then why the hell was she calling me on Sunday morning, and screw my weekend. She didn't apologize for her mistake, and put her fault to someone else. I am really disappointed.