Public Storage - Fort Worth - 5624 Basswood Blvd

rachel Hester

My husband and I had the best service from Amberlea. She was so very kind and helpful and went out of her way to get us the perfect unit for what we needed. Her patience was a virtue. Thank you again appreciate everything you did. We’d recommend this location and her.

Keith

Had the best customer service with the Property manager Laura. Super clean facility and great prices! Def recommend for anyone’s storage needs.

Cristine Brendale

November 11, 2025

BEWARE: huge RAT infestation at this location. Come here if you'd love them to entice you with low prices, only to triple them within a few months, and move out with your stuff destroyed by vermin with them only offering you up to $150 refund that you'd need to jump through hoops to get. Also, scrolling through these reviews I noticed a lot of them are bots: fake reviews from the business itself to bump this place up to a 4.8 to make you trust them, but looking into it you find fake profiles and texts generated by AI. Be wary and do not trust this business.

Jessica Burnett

I had a not so great experience with the customer service line and ended up contacting the property directly. Lauren was so helpful and resolved the issue with the original contract I had.

dfwcardhunter

January 26, 2025

Update - no contact from the district person, no contact from public storage corporate office, now suspended for telling myside of the story. Purchased a storage unit through Storage Treasures at this location as a lien unit. Opened unit no lock cut from the customer the lockout lock was cut off all shoes in the Jordan boxes gone. The boxes stacked up the bottom boxes half crushed meaning weight was on top so someone before or after cut the lock off (see pictures) and stole 35-40 pairs of Jordan's. I tried speaking to the manager to look into it (never accused her) she immediately got defensive, refused to listen, refused to give me the regional name, confirmed it was a lien unit, said I could not contact the customer, told me dont worry about their personal paperwork, and when I called back after our conversation for a cart never answered or called me back. Rat poop all over the place, no elevator freight only (they did not put that on the auction), Rat pee all over the unit, stunk in the hallway, and outside door should be able to tie somewhere. PUBLIC STORAGE AND THEIR EMPLOYEES NEED TO INVESTIGATE THESE MATTERS!!!!