Public Storage - Irving - 1205 North Loop 12

Aaranzo Henderson

The grounds keeper, Alvin, at this location is the best! I had an issue with my unit that required clean up and right in time without hesitation, Alvin offers to resolve my issue.... I'm very thankful he was there to resolve my issue, he deserves a raise for keeping customer like myself knowing he's around to secure our property!!

archived cam

Alvin Davis has great customer service and helped me a lot when purchasing my unit!

Chelsea Brown

The district manager, Kayla, really made my day. I was having issues with my access code after transferring units and wasn't getting anywhere with the generic automated system the app and website point you to. On my way to the self-service kiosk she happened to drive by and immediately asked if I needed help. I explained the issue and she had everything sorted out within 10 minutes. I’ve had some frustrations with Public Storage overall, but Kayla is the reason I’m staying at this location.

mimi h

August 20, 2025

I was robbed TWICE at this unit. The property manager only called me (when I got robbed the first time) after I contacted customer service multiple times, and still wasn’t helpful. Basically, customer service had to contact the manager so that the manager would contact me. The second time I got robbed, I contacted customer service, and they said the manager tried to call me, when the manager never actually tried at all. I am a university student working out of state. I don’t have a lot of money, I have 0 parental support because my parents are dead, I have no other family at all, no family friends in state, so everything I owned was in this unit because I had no other options. All this place can offer me is to put a ANOTHER lock on my unit- when the other ones clearly didn’t work. They won’t refund me for any damages beyond $5,000, or for the money I’ve paid for this unit. The service is horrendous. The $5,000 is a limit, by the way- it doesn’t mean they’ll even refund me that much. And that’s AFTER I go through proving that I own things, and that they were stolen, which we all know will be incredibly difficult. Don’t give this place your business. You’ll just get robbed, and then robbed some more. Edit: In case anyone is wondering, pretty much everything was stolen from my unit. If it wasn’t stolen, it was damaged, or destroyed. They took pretty much everything. They left a few clothes (they still took some of my clothes) and bedding (they still took some of my bedding), but that’s it. If you’re a woman and you don’t want a random person going through your underwear, taking some, and leaving the rest on a floor stained with rat droppings, after they’ve taken all your hygiene products, tech, medicines, etc, don’t give this place business. If you’re a man and you enjoy maintaining ownership over literally anything you own, go somewhere else. They even took MY DEAD MOM’S HAIR IN A LOCKET! IT WAS LABELED.

Stacey Griffin

Easy to find, clean, safe, secure and everything you need is right there. No hassle experience. I recommend