Public Storage - Pantego - 3521 W Pioneer Parkway Ste A

Brandon Seagroves

October 21, 2025

Was great until I got to my unit looked to have had a leak through the roof through the insulation. Whomever "fixed" it did the duct tape job that looked like total shit to begin with. Strike 1... So I calmly went to the kiosk to talk to someone the agent lady was nice and understanding and put me into a new unit. Got to that unit and guess what it has someone already in it....... strike 2. so now im stuck. Got back to the agent kiosk to talk to another lady who couldve cared less, and hung up on me strike 3. Ended up canceling everything 3 strikes your out for me. Then after all that they are trying to tell me they are not gonna reimburse all my money. Would definitely like to recognize Jennifer with Public storage. She has really taken responsibility and helped this along, even though im choosing to go elsewhere based off the initial experience, she managed to reimburse me back in full, and has really gone above and beyond to smooth this along. Bumping this up to 3 stars, but if I could give 10 to Jennifer alone I would. She is very sweet, respectful and seems to care for her customers. Genuine people are rare these days so thank you Jennifer, it has been great working through this with you.

Raquel Salazar

Sasha has been a huge help. Rapid customer service and attention to detail. I would most def. Recommend this establishment to other people. Thanks Sasha 😁 👐

Michele duson

That app is total amazing. THE APP IS ABSOLUTELY AMAZING. 3216 E Pioneer Pkwy Arlington, TX 76010 but unfortunately they do not prorate.. So if you are moving out in the middle of the month be prepared to pay for the full month. After trying to contact the manager all morning and leaving messages. And still no call back by 3pm.. I finally had to call and act like I wanted to set up new services before I was able to get assistance. AND that was when I found out that they do no prorate...not a happy person at all. People work very hard and for you to keep even a portion of those funds after a persons move out date that is very horrible business practices... And that is not a good look for such a big company, I am sure that you 1 person doesn't stop your taking money from people, but I truly hope that others think long and hard before renting with this company... I will be posting this review on the BBB and yelp, google and anywhere else I can... Just think if I am paying 158.00/30days =5.26 a day* 13days that I will have this unit =68.38 is what I should only be paying -158.00 what they are charging for a full month=89.62 of a profit...Now if they do that to everyone that is a major profit.....

Mr whathisface

Cherish was very helpful when i had several questions. Very knowledgeable and friendly. Will definitely recommend this location to my friends and family. Thanks for the rare great customer service!

Michael Yepez

April 8, 2025

Do not use Public Storage! I can’t say this enough. This is my second location with them. Public storage took over ownership of my last storage unit location and they are horrible. They were broke into about 30 units in Arlington. The gate was left open and supposedly broke. This other location in Pantego raised their rates within 6 months. Had some strange guy yelling at us that he doesn’t work there but lives there onsite. Another worker yelled at us about not throwing trash in the trash bin. That wasn’t for customers just for them. Then they took my card off of auto pay and start to charge me a late fee every month when I had been on auto pay for 6 months prior. They said it was never on auto pay. Worst company to deal with. I don’t even believe the great reviews people are posting cause I can’t find one positive thing to say about them. If you want your rates to go up this is the place for you. If not find another storage facility.