Public Storage - Pasadena - 3320 E. Sam Houston Parkway S

Teresa Trevino

I had a great experience when I went to rent a storage unit . I think it was Matt that wasn't working that particular day but he just came to the office for something and ended up being a great big help to me . He made it simple to rent a unit and helped me set up my gate code on my phone . Thank you 😊

Andrea Yahrmcbride

I made my reservation online it was so easy and straightforward. The manager and staff were so helpful and understanding when I went to the wrong unit. The facility was clean and well maintained. I got a very good price with the online special. I was so excited to see the carts available that made the unloading so much easier.

L Mitchell

November 20, 2025

All store locations need an update for time of business hours . This store front is not the same as the online photo. I'm here at 9:17 a.m online stayed it opens at 9.a.m no body is here lobby door locked. It 9:38 now... This is very pitiful horrible for business I would blame the economy for the whole government shutdown but I do not believe public storage it's owned by government however I need to make a payment in calling the phone number to the store. I'm up routing calls to corporate office supposedly, they sound like a bunch of scammers inside of a damn room. then they say if you make a payment over the phone that's a $20 payment fee. if you do a payment with the automated system it's $10fee with your debt card. who in the world wants to pay extra money for making a payment for their belongings. I'm very annoyed and highly dissatisfied with all of the public storages location. doesn't matter which one because they are all the same.

K Dee

Hands down the best storage place. Thanks to Katilyn G she has very good customer service and she nice. I high recommend this storage place just because of her. 10/10

Josue G

⭐⭐⭐⭐⭐
Kaitlyn G at Public Storage was absolutely amazing! Her friendly and professional attitude made the entire process of renting a storage unit so easy and stress-free. She took the time to answer all my questions, walked me through the options, and ensured I got exactly what I needed. Her kindness and dedication truly stood out, and I’m so grateful for her outstanding service. Highly recommend working with Kaitlyn—she’s a gem! Thank you!