Public Storage - San Antonio - 4714 Vance Jackson Rd

Teresa Melissa

Amanda was professional, knowledgeable, and incredibly helpful throughout the entire process. She made sure I understood all of my available options before signing the contract and answered every question with patience and kindness. The entire experience was seamless and stress-free. The location is also very convenient, which made everything even easier. I highly recommend this storage facility thanks to Amanda’s outstanding customer service!

Sue

February 7, 2026

This location has consistently terrible customer service, but the biggest issue is the complete lack of carts, which makes the facility extremely inaccessible. On multiple occasions, I have walked all three floors searching for a cart and found none. The only time I located one, it was already being used by another renter, which is understandable since carts are first-come, first-serve, but that system is clearly failing. There are not enough carts to support customers, period. This is not a one-time issue. It has happened again and again. I have MS, and being forced to walk long distances throughout the facility just to find basic moving equipment is unreasonable and exhausting. A storage facility should not require customers with mobility or health limitations to physically struggle because management refuses to provide adequate resources. Blaming stolen carts is not an acceptable excuse. That is an internal security and management problem, not the responsibility of paying renters. Customers who pay monthly fees should not lose access to essential services because the facility fails to manage its own equipment. To make matters worse, I was once denied access to the trash area because it was locked. I was told the trash is “not for customers because it would get full.” That response clearly shows how little consideration is given to customer needs. Waste disposal, like cart availability, is an internal operational responsibility, not something customers should be penalized for. This location feels poorly managed, dismissive of accessibility concerns, and unwilling to provide even the most basic level of service. If you have health limitations, mobility concerns, or simply expect reasonable accommodations for the fees you pay, I strongly recommend choosing a different facility.

Elizabeth

Kayla is the best. I was furious when I got here. She is very patient n helped me and even wrote my days down for me on a paper. She changed my whole mood. I was upset with my ride and she made my day..My whole day changed. Thats not usual. Thank you

Ezekiel M

Google review summary 5 4 3 2 1 4.7 (106) Reviews All management9 unit8 rental6 job4 +4 Sort by Most relevant Newest Highest Lowest Ezekiel M Donna Franco was exceptional very friendly and bubbly personality answered all questions I had and very pleased thank you Donna Nicolle Juarez 5 reviews a week ago New Keisha was amazing!!! She had everything set up quickly and efficiently. She also had superior customer service with a friendly smile and very detail oriented. The unit was clean and ready for move in. The whole process was fast, simple, … More Devon Self Storage San Antonio, Texas (Owner) a week ago Nicolle, the kind words you've shared in this five-star review mean the world to us. We're truly honored to have you as a valued customer. Thank you for choosing us and for taking the time to leave such positive feedback. Clinton Easterwood 5 reviews a month ago Keisha Branch has been great to work with. The communication and attention to detail has been top notch thus far. Would highly recommend. 5 stars! Devon Self Storage San Antonio, Texas (Owner) a month ago Clinton, the kind words you've shared in this five-star review mean the world to us. We're truly honored to have you as a valued customer. Thank you for choosing us and for taking the time to leave such positive feedback. Edward 5 reviews a month ago I chose this facility due to its great location - perfect for my needs; easy and fast paperwork/move-in; staff is helpful, friendly; I do not need climate-controlled; rented a 10 x 20 - it was ready immediately and clean; whole facility is clean and orderly. Highly recommend. Devon Self Storage San Antonio, Texas (Owner) a month ago Edward, we truly appreciate your support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. Ezekiel M 2 minutes ago New Donna Franco was exceptional very friendly and bubbly personality answered all questions I had and very pleased thank you Donna

Elizabeth Valdez

Angie is Absolutely Amazing! She went above n beyond to get me the storage unit Im comfortable in. She showed me several units till I found the best one for me. Public storage also has public bathrooms and has a bus stop right in front. Its very convenient. Bus runs every 15 minutes also a plus.