Prime Storage - Magna West

Patrick McBride

January 8, 2026

I got my storage unit for the main purpose of 24 hours access so I can get in to get my work tools etc. However, that’s changed! Not only was I locked out for a couple days. I also had my unit RANSACKED and stolen from! ALL of my work tools are missing and so is material. I’m so upset and not to mention they charged me a late fee, and locked me out for a two day late payment. But they also waited to tell me my storage unit was stolen from after I paid them! Not to mention they NEVER contacted me or my emergency contact to let us know our unit had been robbed and that alone is the most bothersome… my units lock was cut off and switched out with a different lock as well… I have no idea what to do at this point. They ripped me off and locked me out so I couldn’t get work done but they also charged me late fee even though my unit was stolen from and didn’t tell me. I don’t recommend.

Ouroboros

February 20, 2026

Cada 2 meses te van subiendo el pago , a lo menos 10 a 15 dolares. Entre pagando 200 y luego de 6 meses ya termine pagando casi 270 dolares. Atentos Be careful! Every two months, they increase your payment by at least $10 to $15. I started paying $200, and after only 6 months, I'm already paying almost $270. Watch out!"

Lidiane Castro Soares

I had a great experience with Carlos! He was very patient and kind, taking the time to answer all my questions and help me understand everything, even with my broken English. I really appreciate his help and professionalism. Highly recommended!

Daniela M

Great customer service from Carlos! He helped me with finding the right space to move in my things. Greatly satisfied 😁

Saya Jensen

Had a bit of a hard time finding my profile. But overall great customer service!