Public Storage - Newport News - 13410 Warwick Blvd

A Taylor

May 9, 2025

WORST EXPERIENCE Ever . This place is a total scam . I reported the leak in Nov its May Nothing . I was told it will get fixed whenever they get to it . Now Rats have taken over the entire climate control unit building. Rat dropping all over the hall. The rats are have ate through my mattress. Save yourself the heartache and pain of dealing with these demons

Laverne Bryant

December 16, 2023

If I could leave no stars I definitely would do such. After being unable to go to my unit for awhile but ensuring my bill was paid ect , I was unaware of the rodent infestation at this location. I arrived with the intention of moving my belongings and storing some other things to find majority of my items covered in rat droppings, containers chewed through , books urinated on ect . I also had a fairly new washer and dryer that were also ruined and to our surprised we go to look at it and something runs out of the back of the machine . I contact consumer service and her empathy and solution was finding another unit , only person that was helpful was another manager who came and verified my claim later that evening . It took over a week for customer service to get back with my and I get a email about a 25 dollar credit as if that resolves the issue . Also they are refusing to vacate my unit because when I had the ability to move the washer and dryer I did not because who wants to travel with potentially live rodents in there truck so I keep receiving almost harassing calls from different managers and the insurance is pretty much a joke aswell. If you have options choose a company that values your belongings and memories instead of places blame as it I called the rats to my unit to move in smh !!! Beware Public storage just does not care !

Keke Smith

My experience here thus far has been phenomenal.. .. at first it was a huge misunderstanding, and horrible customer service skills that was perform .. until I spoken to the manager of this location (m.kay) I believe that’s her name .. but she was able to see the misunderstanding on my end and explained it very well ….just her alone and her customer services has been exceptional and I greatly appreciate her .thank u … u get my 5Stars!! It If I had more to give I definitely would !!!

C. A.

February 19, 2018

We used this facility to store our goods while having our house built. We had our household goods stored there for 4 months and found that they had an infestation of rats. We notified the management of the problem and they did not seem to care that our items were covered in rat feces. Needless to say, this has made moving our goods out of the unit a health issue. We were told to take the issue up with our insurance company, as the storage facility does not offer any compensation or consideration for this problem. We reached out to the regional manager and they gave the same response. They have not reached out to us since.

Señor Træ

The whole crew at Warwick Blvd. have been helpful since day 1! Mrs. Catherine is always there to help whenever I was in need of assistance, with no hesitation, and with a relaxed demeanor. She has patience, along with kind words; she's an all time great when it comes to making sure customers are shown genuine concern and respect. The team members associated on Warwick definitely deserve a raise or at least a pizza party! #COWABUNGA 🌊🏄🏾‍♂️💯