Public Storage - Newport News - 770 J Clyde Morris Blvd

Charity Wilson

Very clean and organized. Patty helped me find and locate my storage quick and easy and she has great customer service and she made my experience very personal and compassionate. I love this location. Thank you patty!!!

Connie Elliott

I cannot sing the praises of the manager of this Public Storage enough. Markay has always been wonderful. Extremely helpful. We have used this particular Public Storage on J. Clyde Morris several times over the past twenty years, and it has always been a delightful experience!

Michael Conkling

September 18, 2023

I was ready to give this location a glowing positive review, as their customer service has been great - HOWEVER as we are moving out today, we discovered multiple rats nests, thousands of rat droppings & urine literally covering the entire unit from top to bottom. The attached photos are just a small glimpse into the damage. I am not at all exaggerating when I say TOP TO BOTTOM. The young lady at the front desk said it was the worst infestation she had ever seen. We had a five bedroom house in a unit here, with almost all of our furniture and personal belongings now destroyed. There is at least $10,000 worth of damage. Half of the boxes were chewed through by rats. There are rat droppings & urine literally covering every single item in the storage unit, both inside & out. The droppings are behind picture frames, inside the appliances, on top of and inside every single box…rat urine covering all of the furniture. Just absolutely revolting and vile. PLEASE shut this place down and do a thorough pest control before allowing people to store their personal belongings and lifelong, irreplaceable memorabilia here. Very, very sad and disgusted by this. We were only here for just over a month. On top of an already stressful PCS military move across the country, this had just made things 100x worse for us. Nobody, and I mean NOBODY should have to go through this. EVER. I do want to thank MarKay and Jessica for their assistance and customer service though…they are fantastic employees and represent this company very well.

Kevin Rollins JR

The manager is awesome! She was a big help, and made things go real smooth.she needs a raise...

Terry P

I was sick and they were great at holding my reservation until I could get in to pay. For some reason the website would not take my payment but the staff was great and made sure I got my unit.