Storage Court - Federal Way

Mike is so kind and helpful and went absolutely above and beyond to help us. The facility is clean and comfortable, the whole place has a nice homey feeling, small, not crowded. Iﾃ｢竄ｬ邃｢m SO looking forward to the moving truck, with the half off 2 months this is helping us so much as with this move we are just hemmoraging money! The regular price seems high to me but Iﾃ｢竄ｬ邃｢m not familiar with prices so that could be me

I spoke to someone at the facility the day before I moved in. He said I could meet him there the next day at 3:00, or do the paperwork on-line and I could move in any time I wanted to the next day. I chose to do the paperwork online, got the gate combination and loaded up my car the next morning. I went to the facility to move in and there were orange cones across the driveway. They were tarring the driveway by the entrance. I parked my car on the road, went to the office (wearing a mask and gloves), the gentleman inside would not speak to me-he pointed to the phone number on the door. So, I called and asked how to use the gate code-I put the numbers in and the gate didn't open. He said "if you'd read your contract, you'd know you have to press star at the end". I asked him why he didn't mention the re-tarring when I spoke to him on the phone the night before and he said "I didn't know". No "sorry for the inconvenience". He said I could walk down to the door of my unit's building and get a flatbed for my boxes, but that I would have to walk back and forth. No problem, I thanked him for his help. I went down to the door with a couple of boxes-it was also key coded, so I couldn't get in. I looked at my contract and it said the manager would have to open the door for me the first time and give me the code. (I guess he didn't read the contract either). I called him again, no answer, so I left a message asking for help with the door. Luckily a woman, who turned out to be the property manager, was walking by, and gave me the code when I asked her if she knew what it was (I thought she was another customer.) She said the guy working had gone to lunch and was very nice and apologetic. I would never recommend this place to anyone.

Summary says it all, place is clean and good, carts available, hours reasonable