Public Storage - Kirkland - 724 8th St

Cindy Lui

James at Public Storage was amazing. From the moment I walked in, he went above and beyond to make sure all my needs were met. He was super helpful and professional, and he made the whole process easy. James genuinely cared about finding the best solution rather than just rushing through the process. It’s rare to find someone who puts in that level of effort, and he truly went the extra mile. Because of him, what could have been a stressful experience was actually smooth and easy. ⭐️⭐️⭐️⭐️⭐️ for James, ⭐️⭐️⭐️ for Public Storage. Why increase the monthly fee after a year, only to offer the original pricing when booking another storage unit?

Laura Stacy

November 17, 2025

We had some significant issues with billing. Their billing documents had amounts that did not align with the amounts we were told we would pay. They could not explain it at the customer service and their manager never called me back. I never received a clean invoice without all the adjustments I requested. When we looked at the unit we had, there was mold. The manager was very helpful cleaning the unit. He was polite, and knowledgeable. The local manager has gone out of his way to help us with the problems with billing. I enjoyed working with him. Note, that the person renting the unit has to be there to pick up the key. Always arrange to meet with the manager a head of time. You will appreciate the help he provides without question.

Autumn Coven

I had a late move in yesterday John Michael made sure my unit was secure we had some trouble with the original unit so he made sure I got a new one And made sure we had time to unload because we were pushed behind schedule because of the inconvenience. He also went above and beyond to make sure our move-in was very smooth besides the one hiccup.

Julia Jordan

Standing Ovation and a round of applause for James! He is awesome! I was having a really bad week already moving out of state, figuring out that we had more than we had anticipated as far as things to move so we had to get a unit. So, I looked up online found the closest unit and booked it. Got to the location and then could not get in the gate. He came to my rescue and helped me set everything up! Made my day! People like James let you know good people still do exist and there is still something called customer service. THANK YOU JAMES! See you on the flip side.

Shijie Zhang

I worked with James on downsizing my original 10*30 unit C162. James helped me find a unit close to my original. James also helped a lot moving process: help me get the big and heavy items moved / replace the broken light bulbs, and answer all my questions in a timely and responsible manner. He is so proactive in helping clients and I enjoyed working with him.