Public Storage - Renton - 1755 NE 48th Street

excellent service, good communications

My husband and I recently moved and are renting a unit at Public Storage. Great customer service when we checked in and very clean and secure facility. We are very happy!

The Renton Public Storage is by far superior to Kent Easthill off 256th st. The 256th St. location had excuse after excuse when I asked to have the door replaced to my unit. All they ever gave me was excuses, i.e. that they rent/lease the space from another owner who is responsible for any damage or repairs to the bldg structures, not Public Storage. I stated not my problem as I rented the space/unit/bldg area from them, not the land/bldg property owner. Nothing was ever resolved. The gals who work the property smoke in the bathroom, so it really smells bad. I would not recommend using this facility to anyone. As for the Renton location at 44th ave exit off I-405, I'm very pleased with our indoor 10x10. Property appears much better and the unit door closes and seals the unit off from the exterior as it was designed. The only thing I would gripe about is that the salespeople at all Public Storage locations try to imply through aggressive tactics, that you are obligated to show proof of or you must purchase Public Storage insurance in order to rent a unit. Not being a dummy, I questioned this after reading the contract thoroughly and was unable to find anything related to the fact new renters must have or purchase Public Storage insurance or show proof of your own insurance. These tactics may work on some people, but if this practice is kept up, I could easily see someone taking them to court and winning. Not a good practice folks. If you want more money, raise storage fees. When people get tired of that option, they will move elsewhere. My thoughts dictate that Public Storage wasn't forced into doing business as a storage facility with the public, just sayin'