SecureSpace Self Storage Nalley Valley Tacoma

Alixandria Baty

February 23, 2026

I JUST rented a space here and let me just say, this is the dirtiest and worst storage facility I have EVER used. And ive used well over a dozen. While the desk staff checking me in was great and helpful - my code didnt work at check in. Once I was shown my unit, I was appalled. The floor is absolutely filthy and greasy. I expect a storage unit to be a bit dirty - its just how it is, but this is next level. My kids stuffies immediately got smeared with dirt and grease. Now, that could be overlooked - except my unit is smaller than it should be because there's a giant wall and ANCIENT pipe that leads straight to who knows where in the middle of the back wall. See the photos for yourself. The unit itself felt smaller than my even 10x10 - but was reported as a 10x16? Not only that, but there were no carts as far as I could tell. There was one vehicle in my parking area - so maybe it was in use... but that means there's only 1 cart for an entire building of units? I will be moving out within a few weeks. Now I know you should tour a facility before renting.

jeff leazer

I received excellent customer service throughout this process. They took the time to thoroughly research and locate my lost 2024 receipt, which was not an easy task given that I had moved between three different units. Despite the complexity, they remained patient, attentive, and positive the entire time. Their willingness to help and their upbeat attitude turned what could have been a frustrating situation into a smooth and pleasant experience. I truly appreciated the level of effort and professionalism shown.

Laura Margel

February 2, 2026

I don’t even know where to start. I rented a 3rd floor unit from one of the nicest people, Rosa, and the price was right. It was 3 days before my move in and all looked great. Then when I pull up with a full U-Haul truck on Sunday I find out their elevator has gone out… again. The guy behind the counter was a total zero. That is the first thing after the elevator they need to fix. I asked why no one called to let me know I would not be able to use the elevator and he said I don’t know. I asked if he could move me to a first floor unit for the same price since it apparently took them several days to get it fixed the week before, and this was not my fault and he said no. I asked for a refund so I could try and go elsewhere and he said he couldn’t do it without approval from an area manager. I asked for the contact info for a manager to speak to and he said he was the manager of this location and he was not authorized to give any information out regarding the area manager or corporate for filing complaints. He wouldn’t even pick up the phone to make a call. I was stuck overnight with a full U-Haul that I now have to pay another day for, having to pay for an additional day of help unloading, pay for a storage unit elsewhere without refund from this place, take a day off of work to finish the move and pay for an additional day at the rental I did not vacate on time. Plus the man behind the counter wanted to complain to ME that he has a sick relative and was forced to work that day because no one would cover his shift and he hates his job. WHAT?? I’m sorry for your problem and I truly hope your family member gets better but I have a few issues of my own to deal with. Rosa is the only saving Grace this company has. Not giving me another option or refunding my money can’t be legal business practice but I will soon find out. I will warn anyone that will listen to stay far away from this place.

Melissa

November 25, 2025

Please avoid storing your items at this facility. In my opinion they have a rat infestation problem and high theft. Other people have complained about this ongoing problem as well to management. Although onsite management was professional is not to blame, it still did not stop my items from having feces on them. I ended up with a sore throat, runny nose and headache after being in my unit. The facility is made out of wood and it looks like it's rotting because there is water leakage stains in the ceiling of this facility every where. The ceiling may just cave in from my observation. I had to move my items to an entirely new storage facility and asked to be reimbursed. I had their insurance at the time of the feces being found on my items but was told I would not be reimbursed. If you do not want your stuff with rats all over them please heed my warning and do not place your items here. Take your business some place else.

Steven Tollefson

The old facility could use some work, but the new facility is nice and up to date, and keeps in line with modern private storage standards. The site manager, Rosa, is one of the nicest and most competent customer care professionals that I've ever spoken to. Rosa takes good care of her customers, diligently watches the facility and its grounds, and is always quick with answers and help when needed. If it weren't for Rosa, I might not even still be renting there; she solved a problem for me that had cropped up without my notice, and did it with grace and patience. She deserves all the good things in this world and more. If you're thinking of choosing a place to rent based on the quality of its staff, I'd say pick this place: you can't do better than Rosa.