New Frontier Self Storage - Southwest

Mark Stouffer

October 12, 2025

Rented a unit effective on friday, they gave me the gate code and unit number and then a few hours later contacted me that the unit had to be changed due to a lock on it that they could not get off and gave me a different unit. I showed up saturday to put my daughters stuff in the unit and it had a lock on it - as did the 1st unit I was given which was 2 doors down, Called and emailed and got no response so I was forced to extend my rental by 2 days costing me over $200 as I have no way to transport the items to the unit if I put them in my garage until they decide to open on Monday at 9 am as it appears no one monitors or checks on the business on the weekends and we get this straightened out. Very disappointed and upset by this whole issue. The lock should have been removed friday am since that was the start date of the rental and nothing was mentioned on the website or by the person I talked to about having to come in during business hours to start my rental.

Gene Ruckman

November 1, 2022

Great Prices but HORRIBLE at getting a live agent on phone, email or their Kiosk they claim can connect you to an agent. They changed their storage unit doors for all unitd that is a big improvement but replaced my lock with another. Unable to see if they have a key or not since the office is never open. I live in Virginia and now in Cheyenne unable to open my storage unit. Plus why should I pay for expense of lock smith when Kangaroo are the ones who did not place my old lock on the new door? UPDATE NOV 1 2022 Had to drop star rating from 3 to 2 because I sent more email and used their contact form on the website. Still no response. However, I did receive my statement saying my autopayment for November was successful. Kiosk advertises to link now with a live agent. That always fails ... see pictures. If you don't need to interact with the office this place may be for you. I do caution if you do need customer service they do not respond. Did some research with WY Secretary of State the Corp owners are in Colorado and yes left a VM and have no response as of this review.

Cindy Madsen

Scott was so kind, helpful and patient with me during the move-in process, considering that I had never done this before. I was impressed by his professionalism and thoroughness in walking me through the process. Thank you, Scott!

T Cole

This place is clean, the process for renting a unit is easy and first month free is a big perk! But most importantly I am leaving this review for Mindy, the onsite manager. She is so kind, professional, and has really made the experience so pleasant. These days customer service seems to be lacking in most places, but she really has a great attitude and makes this business shine. I believe that she is an asset to this company 100%, so any higher ups I hope you take notice of this exemplary employee.

Cathy Cole

Natalia was great!? She helped us in our time of need and made the process so much easier!